Thursday, 19 March 2020

Better Off Finance: Advice during COVID-19

As Coronavirus guidelines have escalated over the past week, social distancing has become even more important. However, our Better Off Finance partners are still working to provide you with support and advice through this difficult time, over the phone and online.






Find out below how your local partner will be providing support during COVID-19:

Citizens Advice Liverpool


All face to face services have been suspended until further notice.

Their services remain available through digital and telephone channels.

For general advice, click here.

For debt advice, click here.

For help claiming Universal Credit, click here.


Citizens Advice Sefton


Face to face services have been suspended until further notice.

Advice is still available over the phone:

For general advice: 0344 493 0012 (Mon to Thurs 9.30am – 2pm)

For debt advice: 0300 330 1196 


Citizens Advice Knowsley


 All drop in and face to face appointments have been cancelled until further notice.
You can still get in touch here:

Adviceline: 0300 330 9008 (Mon – Fri 10am – 4pm)

Universal Credit Help to Claim: 0800 144 8 444


 

Citizens Advice Halton


Suspension of all drop in and face to face appointments, with increased availability of telephone support.

Helpline: 0344 477 2121



Citizens Advice Wirral

All face to face support has been suspended, but advice is available by phone and email.
Helpline: 0300 33 00 111 (at busy times, there may be a wait to have your call answered)
They have also advised that as the Hubs are not open, to visit your local One Stop Shop if you need food vouchers.

Citizens Advice St Helens

Face to face appointments have been suspended for the foreseeable future, but they will be offering support via phone and email.
Adviceline: 03448 269694
Universal Credit Helpline: 0800 328 5644
Email advice can be found here.

RAISE

Raise have suspended all home visits due to the COVID-19 outbreak, but they will still be providing debt and benefit support over the phone and email.
Email: admin@raiseadvice.org.uk
Helpline: 0151 482 2475

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